Device
Q: Where do I see if the device is Online? A: When the device has successfully booted, the green online icon will appear, allowing access to the device dashboard for configurations.
Q: What does '' Device Not Active'' mean? Why does one device show Not Active and I cannot access its dashboard? A: A device marked as "Not Active" means it has not yet been bootstrapped or onboarded to the platform. This could happen for the following reasons:
The device has not yet been powered on or connected to the network.
The activation process (e.g., NFC activation for certain devices) has not been completed.
The device is in a cot-not-ready state if migrated from COT Cloud, meaning it needs manual activation.
Until activation is complete, the device dashboard will not be accessible. To resolve this, ensure the device is properly powered, activated, and connected. If issues persist, contact your Admin for further verification.
Q: Does the booting of a device retry if it fails the first time? A: Yes, the device will continuously attempt to establish a connection until it is successful.
Q: Why is the device location incorrect? A: It could be due to the device relying on narrowband or 2G connections, which may not support geolocation services outside of Germany where narrowband coverage is unavailable.
Q: Why are the temperature data not being recorded? A: Check the configuration for device widgets like graphs or tables, as these settings may affect the success of temperature monitoring data. Review the LCT Temperature Alarm Rule for the device, as proper configuration is crucial for correct operation. If the issue persists, try deleting and resetting the rule. Access the device dashboard, click on Dashboard, and open the drop-down menu. Then, click on Rule to locate the LCT Temperature Alarm, click on Edit to check the configuration.
Q: Why am I not receiving the alarm when the LCT device is being tampered with? A: Ensure the LCT Tamper Rule is configured correctly. First, check if the rule is active. Then, verify the alarm level setting and confirm that the tampering action is set to trigger an alarm.
Q: What measured values are collected for the Level Meter? A: The Level Meter collects values such as:
Fill Level: The amount of material inside the container.
Battery Level: The remaining battery life of the device.
Q: What measured values are collected for the Low Cost Tracker? A:
Location: The real-time geographical location of the device.
Temperature: The surrounding or internal temperature.
Tamper Status: Whether the device has been tampered with.
Battery Level: The remaining battery life of the device.
Motion Detection: Movement or lack thereof, depending on tracking needs.
Q: How to rename a Device? A: Open the device dashboard and click on Dashboard at the top right of the screen to open the drop-down menu. Select Properties, where you can rename the device, add a description, and change the timezone related to the device.
Q: How to find a device from the list? A:
Filter: Narrow down the list based on specific search criteria.
Search: Enter the device name or serial number to locate the exact device.
Q: How can I export the list of devices with low or no battery level? A: Use the filter option on the device page. Click on the filter icon at the top of the screen and configure the filter based on your desired values, such as battery level. Once filtered, click on the ellipse icon > Export, then choose to export the file as .CSV or .JSON. The file will be saved to your device.
Q: How can I see if the device has received the last configuration? A: To determine if a device has received the configuration, you can check the configuration ticket status. Here's how:
Access the Configuration Dashboard: Navigate to the relevant device dashboard and open Properties > History.
Check the Ticket Status: Look for the status indicators associated with the configuration:
Synced: Indicates the device has successfully received and applied the configuration.
Transmitting: Indicates the configuration update is in progress and about to be synced.
Update Pending: Indicates the configuration is queued and awaiting transmission.
Verify Device Logs: Some systems allow you to review device logs or events to confirm when the configuration was received and applied.
Q: Why don't I see the "Not Active" devices on the device page ?
A: By default, the device list is filtered to hide Not Active devices. To view them, follow these steps:
Open the Filter Panel in the Devices section.
Locate the Device Status filter.
Remove the filter that hides Not Active devices.
Apply the changes to update the list.
If the device is still missing, ensure it has been properly on boarded or migrated to the platform. Contact your Admin for further assistance.
Q. How can I see if a device has completed migration?
A. A device is successfully migrated when it appears as Active in the device list. Once migration is complete, it will be fully visible on the Devices page, and you will be able to access its dashboard.
Last updated
Was this helpful?