Create New User

The Create New User page allows Super Admins or permitted roles to onboard new users into the platform. During the creation process, it's essential to define the user's role and group access — both are mandatory for restricted users. Only one role can be assigned per user. You can either assign a specific group or give access to All Groups, which overrides any individual group selection.

Before assigning a custom role, ensure it has been previously created (see: Create New Role). Once all required fields are filled and settings confirmed, the user will receive an activation email to complete their registration.

Steps to Create a New User

1. Initiate User Creation From the User Management page, click on Create User.

2. Fill in User Details Enter all required information, including the user’s email address, first and last name, and any optional details.

3. Assign Groups or All Groups You must now assign the user to either:

• Specific Groups (one or more), or

• All Groups (exclusive — no other group can be assigned if this is selected).

Assigning a user to "All Groups" will automatically remove any previously selected individual groups.

4. Assign Initial Role and Group Access Select a predefined or custom role for the user. If you're assigning a custom role, ensure it’s been created beforehand (see: How to Create Roles).

Next, assign the group or groups the user will have access to. For each assigned group, you must also specify the access level:

• Read: The user can view data and dashboards but cannot modify device settings or platform configurations.

• Write: The user has full permission to modify devices, rules, dashboards, and other elements within the assigned group(s).

If you're assigning a custom role, ensure it’s been created beforehand. You can learn how to create roles here.

5. Select Language Preference Choose the user’s preferred language from the dropdown list.

6. Automatic Tenant Assignment The platform will automatically assign the current tenant to the user.

7. Confirm Creation Click Create to finalize the process. The user will receive an activation email to set up their password and log in.

Role & Group Assignment Rules:

• Only one role can be assigned per user.

• For restricted users (non–Super Admins), assigning them to at least one group is mandatory.

• If the user is assigned the "All Groups" option:

  • All other group assignments will be automatically removed.

  • The user will gain access to all current and future groups within the Tenant.

• These rules ensure clarity in user access, improving organizational structure and minimizing risk.

*IMPORTANT: Only super Admins or Users with account privileges can add new users.